How to integrate Birdie + Discord channels
Mariana Carrero Rodrigues
Last Update 10 months ago
With Birdie bot for Discord, Birdie can import messages from any channel in your authorized Discord server.
Ideally, each conversation must be organized into a thread to keep the conversation context as Birdie reads individual messages but Birdie will also import lose/individual messages in the channel as feedback into your account.
User with Discord admin role
Authorize Birdie bot
Provide channel names for setup
Access the Birdie bot page logged as a Discord admin user
Click in Continue to Discord
Select your Discord server from the list you have access to:
Make sure you have all options checked. Birdie will be able to View and read messages from your Channels
- Click Authorize and Done
Now, you need to share the Channels names with your Birdie CS agent.