How to integrate Birdie + BuzzMonitor

Birdies BuzzMonitor integration enables users to import social interactions (posts, comments and DMs) straight from BuzzMonitor API. Below are the key steps to setting up the integration so Birdie can pull data from your environment.

• BuzzMonitor user: The user e-mail address tied with the BuzzMonitor platform. (called `bm_user`)
• BuzzMonitor API Key: A random unique key generated by BuzzMonitor that authenticates and allows communication between the platform and external systems. (called `api_key`)
• Platforms sources: The platforms sources are included in the payload as report_source and are used to filter specific platforms and pages, defining which platform(s) the connector will request data from and which page(s) the data is linked to.

The documentation for the BuzzMonitor API is private and requires special access. You will need to contact the BuzzMonitor team and request the access.

For Birdie be able to access the BuzzMonitor API, you’ll need to contact the BuzzMonitor team and request a payload containing all the required information, including authentication details.

⚠️ Important: The BuzzMonitor team may provide the payload for specific requirements, e.g. Filter only social media posts and comments or filter only social media private conversations.

The Birdie connector is configured to ignore all filters, meaning we will handle all types of interactions.

The payload is in JSON format and should look something like this:

⚠️ Important: The payload may contain more information, this example contain the minimum required fields to work with the BuzzMonitor API.

The connector currently supports:

• facebook_private_messages (DMs)
• facebook_page_wall (Posts and Comments)
• instagram (DMs, posts and comments)
• linkedin_updates (Posts, comments and mentions)

Each source require different fields, the only common field is `name` which is required for all types of source:

• facebook (page_wall and private_messages)
• name
• user
• page_id
• other_pages
• instagram
• name
• user
• bm_user
• linkedin
• name

The BuzzMonitor platform supports these interaction types:

• Public interactions:
• post
• comment
• comment_reply
• reply
• mention
• comment_from_mention
• reels
• ad (Promoted posts)
• carousel_album (Instagram carousel)
• Private interactions (DMs):
• direct_message
• message