How to integrate Birdie + Delighted

Birdie allows you to automatically ingest responses from your Delighted surveys into your workspace, enabling deeper analysis and insight generation through our VoC intelligence platform. This integration captures not only survey answers but also associated metadata like respondent, company, and channel information.

With this integration, you’ll be able to:

• Import NPS/CSAT survey responses from Delighted

• Capture associated metadata (e.g., user info, company, timestamps, tags)

• Automatically sync data into Birdie for analysis

Below is a step-by-step guide to help you set up your Delighted → Birdie integration using the Delighted REST API.

Birdie's integration with Delighted requires the API token for your project, which can be obtained by following the steps below.

First, some context: Delighted works as a platform where you can create multiple projects. Each project corresponds to a survey, and Birdie needs the API token associated with the specific project you want to integrate.

• Log in to your Delighted account and select the correct project (top left corner).




• Go to Settings > API to find your private key.

• If you don’t have access, ask your Delighted admin to retrieve it for you.

• Once you get access to your API key, share it securely with Birdie team
  
  

⚠️ Important: Your API key is sensitive. Never share it publicly. It will be used via HTTP Basic Authentication as the username, leaving the password field blank.

• You’ll receive a 429 Too Many Requests error

• Birdie will handle this automatically with exponential backoff

• Alternatively, Delighted may provide a Retry-After header

You don’t need to take action unless the rate limit persists.

After completing the setup, Birdie will synchronize with Delighted, ensuring that your survey response data is available within the platform.

Birdie imports the most recently updated survey responses from Delighted and then retrieves their metadata.

This process runs on a regular schedule, ensuring that the latest interactions and content are consistently reflected in our application.

If your Delighted setup includes custom fields for survey responses, these fields can be mapped directly into Birdie, preserving your unique data structure. For survey responses, the data follows this response pattern.

Once imported, Delighted custom fields appear as Birdie custom fields, maintaining consistency across both platforms. Mapped to Birdie’s data structure, these fields enhance data organization and filtering, supporting extended segmentation within Birdie’s interface. This allows for customized workflows and data displays based on the unique attributes of each survey response.