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Quality Assurance Solutions
Quality Assurance Solutions
Last Update 8 months ago
Metrics and workflows to ensure consistent excellence in customer service.
Segments & Collections
Grouping interactions for quality monitoring.
3 articles
Mariana Carrero Rodrigues and Rodrigo
Last Update 10 months ago
Skye (AI for Analyses)
Using AI to detect patterns in analyses.
1 article
Mariana Carrero Rodrigues
Last Update 10 months ago
Initiatives
Planning and managing engagement projects based on Quality Assurance.
1 article
Mariana Carrero Rodrigues
Last Update 10 months ago
